If you have paid yourself for received medical care, as well as in other situations (disability, civil liability, luggage delay, damage, loss, travel interruption or cancellation,), after you notify about the accident:
- the decision on payment of the indemnity is taken within one month upon receipt of all required documents;
- if other documents are required, we will contact you;
- as soon as we make the decision, our professionals from our call center will contact you, as well as you will receive written information by mail.